Friendly, local support for Leicester charities, freelancers, and small businesses. We rescue broken sites and won't overcharge you for simple design tweaks.
Get a free, human-written review of your website. We'll tell you exactly what's wrong and how we can fix it for a small, fair budget.
Based right here in Leicestershire. We're your digital neighbours.
We offer heavily discounted support plans for registered charities and local sole-traders.
Fed up with greedy agencies charging £150+ just to change a button colour or tweak some CSS? We offer fair, transparent pricing for all design updates and fixes. You'll never get a surprise bill from us.
"Our old agency tried to charge a fortune just to change a background colour! Leicester Web Support took over, fixed everything fairly, and explained it simply. Absolute lifesavers."
Hand over the keys and relax. We actively manage your plugins, core security, and fast UK hosting behind the scenes. Complete website management without the headache.
Skip the automated chatbots. You get a dedicated Leicester desk for fast, friendly support from a real, live human developer.
We explain everything simply. No baffling tech jargon, confusing developer acronyms, or tech-talk designed to make simple updates sound complex.
Click on an issue below to diagnose it and get an instant, flat-rate repair estimate with zero jargon.
Most servers are not set up to send emails directly. Without a secure verification setup (called SMTP), email providers like Gmail or Outlook mark your website's contact form submissions as spam—or silently drop them entirely.
Includes configuring a robust transaction email provider, testing all forms, and setting up secure SPF/DKIM verification tags.
Let's Fix It NowDevelopers love using acronyms to make things sound complicated. Click on any of these tech words to translate them into plain, common-sense English.
Think of it like updating the global phone book. When you change your website hosting, we point your address to a new location. It takes up to 24 hours for every computer on earth to get the updated book and find your new house.
We don't do complex retainers or talk down to you. We simply handle your hosting, updates, and website emergencies smoothly.
Fast, stable, and completely managed by us. We migrate your site for free, handle domain transfers, and install secure SSL certificates without charging extra.
Website throwing an error? Contact form stopped working? Hacked site? We jump on it quickly, identify the root issue, and give you a fixed quote before touching any code.
Outdated plugins are the #1 cause of hacked sites. We run safe automated and manual updates to your content system (WordPress, Joomla etc.) every single month.
Don't want a full redesign but need a new map, review widget, or booking form added? We charge a simple flat rate to add tools to your existing platform. No project is too small.
Ask about an additionNo multi-thousand-pound setup fees. No premium corporate pricing. Just reliable, local support.
For occasional bug-fixing & edits
Complete hosting & security care
Exclusive discount for social causes
Unlike other agencies, we won't bully you into buying an expensive, brand-new rebuild just because we only understand one system. We have years of experience across all major web systems.
WordPress runs over 40% of the web, which unfortunately makes it a primary target for hackers. We keep your themes, plugins, and core software updated, fix Elementor or Divi visual layout issues, and clean up compromised or injected files.
We are the support arm of Sitewide Design, a local agency founded in 2016. We built this service because small businesses deserve premium maintenance without high agency overheads.
We noticed a massive problem: traditional web design agencies love charging thousands of pounds to build new websites, but they actively dislike maintaining them. When clients require small adjustments, they are either met with massive minimum fees or complete silence.
We believe in a more honest way of working. Our goal is to answer your phone calls directly, communicate in straightforward, friendly English, and treat every business with respect — no matter how small your website issue might be.
We explain issues in regular terms. If we modify your redirect rules, we will simply tell you "we pointed your old page to the new one so visitors don't get lost."
No complex offshore support ticket queues or robot chat assistants. You will call a local number, and a human will answer who actually knows your project.
If we agree to a fixed price to repair your broken layout, that is exactly what you will pay. If it takes us longer than anticipated, we cover the extra costs ourselves.
Founder & Operations Director
Over 25 Years in Digital Delivery & Systems Excellence
Connect on LinkedInWith a career spanning over 25 years in digital delivery, Donna has specialized in operational project management, customer success systems, and local business digital enablement. Throughout her career, she has spearheaded process operations to make sure technological systems are both highly secure and deeply accessible.
Seeing a disconnect between large, high-fee creative agencies and local shopkeepers who simply needed safe, robust hosting and quick bug fixes, Donna launched the dedicated Leicester Web Support branch in Glenfield.
Under her leadership, we have assisted dozens of local driving instructors, sole traders, community interest companies (CICs), and registered charities. Her absolute mandate is: "Zero jargon, transparent upfront billing, and rapid, local human support."
No automated emails or sales pressure. Just a simple direct conversation about fixing your website issues.
hello@leicesterwebsupport.co.uk
Glenfield, Leicester, LE3 8BR
We've received your query directly in our secure inbox at hello@leicesterwebsupport.co.uk.
Donna will review your details and be in touch shortly.
No dense legal jargon here. Just a plain-English explanation of how we handle your data with respect.
At Leicester Web Support, we believe in straightforward, honest communication. This extends to how we handle your personal information. We've written this policy in plain English to explain exactly what data we collect, why we need it, and how we protect it.
When you use our website or contact us, we only collect the information necessary to help you with your website. This typically includes:
We use your information strictly for the purpose of providing our services to you. Specifically, we use it to:
Absolutely not. We do not sell, rent, or trade your personal information to third parties, marketing agencies, or data brokers. Your information stays securely with Leicester Web Support and our parent company, Site Wide UK Ltd.
Like almost every website on the internet, we use Google Analytics to understand how people find our site (e.g., did you search for "Joomla fix Leicester" or click a link on LinkedIn?). This tool uses cookies to collect anonymous, aggregated data about page views and website traffic. We do not use this to track you individually.
If you prefer not to be tracked by Google Analytics, you can easily disable cookies in your browser settings or use an ad-blocker.
As a web hosting and support company, security is our top priority. Any data you submit through our contact forms is transmitted securely. Our internal systems and servers are fully GDPR compliant and physically located within the UK to ensure the highest standards of data protection.
Under the UK General Data Protection Regulation (GDPR), you have the right to:
If you have any questions about this policy, or if you would like us to remove your details from our system, simply drop us an email or give us a call.
Email: hello@leicesterwebsupport.co.uk
Phone: 0330 330 0917
Address: Glenfield, Leicester, LE3 8BR
